Policy for Cancellations and Modifications:
Full payment for the session will be required for cancellations or changes made less than 48 hours prior to the scheduled appointment, as well as for no-shows.

Late Start Policy:
A 15-minute grace period is allowed for lesson delays. If no update is received from the student beyond this time, it will be considered a no-show, necessitating full payment for the session.

Package Validity and Expiry:
Purchased lesson packages remain valid for 4 months from the date of purchase. Please be aware that any unused lessons post this period will not be eligible for refund.

Lesson Schedule Policy
Clients must have credits in order to guarantee their scheduled lessons. If no credits are available, the lesson will be held for 48 hours. If credits aren’t added within this time, the lesson will be cancelled.

Non-Refundable Lesson Packages:
Please note that once a lesson package is purchased, it is non-refundable under any circumstances. Ensure you are fully committed to utilizing the package prior to purchase.

Client Standards Agreement:
AnnaSpanish reserves the right to terminate client relationships if they fall short of the minimum standards outlined here:

  • Punctual to lessons
  • Dedicated to regular lessons
  • Dedicated to learn and achieve a goal
  • Polite, friendly and respectful