Policy for Cancellations and Modifications:
Full payment for the session will be required for cancellations or changes made less than 48 hours prior to the scheduled appointment, as well as for no-shows.
Late Start Policy:
A 15-minute grace period is allowed for lesson delays. If no update is received from the student beyond this time, it will be considered a no-show, necessitating full payment for the session.
Package Validity and Expiry:
Purchased lesson packages remain valid for six months from the date of purchase. Please be aware that any unused lessons post this period will not be eligible for refund.
Non-Refundable Lesson Packages:
Please note that once a lesson package is purchased, it is non-refundable under any circumstances. Ensure you are fully committed to utilizing the package prior to purchase.
Client Standards Agreement:
AnnaSpanish reserves the right to terminate client relationships if they fall short of the minimum standards outlined here:
- Punctual to lessons
- Dedicated to regular lessons
- Dedicated to learn and achieve a goal
- Polite, friendly and respectful